Terms & Conditions

1. Acceptance

By creating a Ringlo account, signing in, or using the Service, you agree to these Terms and to our Privacy Policy. If you accept on behalf of a company, you confirm you have authority to bind that company.

2. The Service

Ringlo provides AI-powered phone agents that answer, route, and act on inbound and (where you enable it) outbound calls in multiple languages. Features evolve; we may add, change, or retire features with reasonable notice for material removals.

3. Eligibility

You must be at least 18 and legally able to enter contracts. Ringlo is a B2B service; consumer use is not supported.

4. Account & security

You are responsible for credentials, for actions taken under your account, and for keeping contact details up to date. Notify us immediately at security@ringlo.com if you suspect unauthorized access.

5. Acceptable use

You agree not to use Ringlo to:

• Place unsolicited marketing calls in violation of TCPA, GDPR/ePrivacy, CASL, or any local telemarketing law.
• Record calls without the lawful basis or consent required in the caller's and callee's jurisdiction.
• Impersonate a person or organization, or operate scams, phishing, or fraud.
• Send or solicit illegal content, harass anyone, or violate third-party rights.
• Reverse-engineer the Service or attempt to bypass rate limits, security, or billing.

You are solely responsible for the legality of how your assistants greet, record, and act on calls in your jurisdiction.

6. Customer data & ownership

You retain all rights to call recordings, transcripts, knowledge documents, and other data you upload or generate ("Customer Data"). You grant Ringlo a worldwide license to host, process, and transmit Customer Data solely to operate and improve the Service for you. We do not use Customer Data to train foundation models.

7. Fees & billing

Plans and per-minute overage are listed on our pricing page. All charges are processed in EUR by Stripe; your bank may apply a conversion if your card is denominated in another currency. Plans renew automatically until cancelled. Taxes are added where required.

8. Free minutes

New workspaces receive 30 free minutes for evaluation. We may revoke promotional credit if it is abused (e.g. multiple accounts).

9. Refunds

Subscription fees are non-refundable except where required by law. Unused minutes do not roll over.

10. Suspension & termination

We may suspend or terminate accounts that violate these Terms, fail to pay, or pose a security or legal risk. You may cancel at any time from the console. On termination we will delete Customer Data within 30 days, except where retention is required by law.

11. Disclaimers

The Service is provided "as is". To the maximum extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AI outputs can contain errors; you are responsible for reviewing critical actions (e.g. medical, legal, or financial advice).

12. Limitation of liability

To the maximum extent permitted by law, Ringlo's aggregate liability arising out of or related to the Service is limited to the fees you paid in the 12 months preceding the claim. Neither party is liable for indirect, incidental, consequential, or punitive damages.

13. Indemnity

You will defend and indemnify Ringlo against third-party claims arising from your Customer Data, your assistants' interactions, or your breach of these Terms or applicable law.

14. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Exclusive jurisdiction and venue lie in the state and federal courts of New Castle County, Delaware, unless mandatory local law of your country provides otherwise.

15. Changes

We may update these Terms. Material changes take effect 14 days after we email account admins. Continued use after the effective date constitutes acceptance.

16. Contact

Ringlo Labs Inc. — legal@ringlo.com.